Job Description

Title: Banquet Captain

Department: Food and Beverage

Organization Structure

Reports To: Food and Beverage Manager

Direct Subordinates: Banquet Bartenders, Banquet Servers, Banquet Housepersons

Scope

Supervises all banquet activities, including set up banquet space and service of food and

beverages, to ensure that groups using the hotel’s banquet facilities are completely

satisfied.

Primary Responsibilities

Supervises set up and service staff to ensure timely and accurate room set up and food

and beverage service according to client specifications.

Greet guests upon arrival; resolves guest complaints and answers question to customers

satisfaction; reviews guest check with client after function and obtains signature.

Works with Food and Beverage Manager to hires banquet staff as needed to maintain

adequate staffing levels for department; Coaches and counsels employees regarding

career and personal development; conducts performance evaluation and provides

feedback to employees.

Works with Food and Beverage Manager to train banquet staff in proper set up, serving

and clean up procedures.

Works with Food and Beverage Manager to prepares schedules and assigns duties to

banquet staff.

Maintains adequate inventory supply levels to meet projected needs; requisitions

additional supplies as needed; cleans and stores all equipment in a secure manner.

Communicates with maintenance department regarding banquet equipment repair or

safety issues.

Relationships

Internal: Maintenance Department: to request repairs to equipment

All Hotel Departments: to coordinate client needs for service

External: Function Group Leaders: to determine needs and provide service

Qualifications

Education/Experience: High school diploma or equivalent and three years experience in banquet or food and beverage service with on year in a supervisory capacity.

Certification: None

Skills: Customer service orientation

Organizational ability

Attention to detail

Communication skills

**Management reserves the right to modify this description and assign or reassign duties and responsibilities of this job as needed. Nothing in this job description creates a contract of employment, or otherwise, alters the at-will nature of your employment.

***Although some duties are supervisory, the position is paid on an hourly basis, and therefore, employee must clock in and out when performing any work at the hotel. Work from home is not permitted, and all overtime must be approved by the General Manager prior to working the overtime. Absolutely no working off-the-clock.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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