Why USAA?

The Opportunity

What you'll do:

We are seeking a dedicated Bank Agile Product Owner Lead-Credit Card.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

This Bank Agile Product Owner Lead role will support credit card product initiatives to create and enhance new products/capabilities.

You will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. You will be accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. You’ll act as ‘voice of the end-user’ and bring a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. You will set product / value stream direction and ensure it is aligned with key stakeholders across the organization. You’ll establish a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.
• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
• Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.
• Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
• Accountable for setting and delivering against Bank agile team-level OKRs.
• Acts as “voice of the end-user”.
• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
• Owns Bank agile team backlog (grooming, prioritization, and refinement).
• Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.
• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.
• Is strategic and proactive in meeting required objectives.
• Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.
• Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.
• Anticipates business and regulatory issues; recommends product, process or service improvements.
• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

What sets you apart:

• 2 or more years of Credit Card product and process experience
• Experience leading an Agile team and managing a healthy Agile backlog
• Experience leading and driving a cross functional team toward strategic outcomes combined
• Experience taking a business strategy to create an incremental delivery roadmap and drive execution to achieve strategic objectives
• Experience driving modern technology stacks (API’s, Micro Services, Cloud etc.)
• Experience in a medium to large sized regional or national financial services institution
• Change management experience in a large Financial Services organization
• Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint (for example)
• Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240-$220,270.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.