Summary/Objective

As a Business to Business (B2B) Coordinator, you will be managing the transaction and customer interactions responsible for dynamic job assignment, project tracking, and job rescheduling functions using our proprietary software to assist in managing the scheduling system. Drive efficient and effective assignment of all work order based tasks rendered to the Project fulfillment teams on day of service. Also, responsible for relaying and recording information to field personnel via telephone, messaging or other form of communications. Track and monitor type and frequency of issues that may require individual or department training.

Essential Functions

• Establish a positive, healthy and safe work environment in accordance with Company’s Core Values
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Monitor real-time performance and job completion of assigned field reps, and backfill cancelled jobs when possible to ensure productive time is maximized throughout the day.
• Assist in driving field productivity, time management and real-time job routing through utilization of workforce management software.
• Continuously monitor to optimize day of assignment of positive work to field reps to drive maximum internal efficiency and improve capitalized labor position; may look ahead to next day routes to ensure next day scheduling efficiency and field rep productivity.
• Ensure that all field reps achieve, on average, budgeted points of completed work per hour or a minimum of budgeted points of completed work each day. Lunch breaks and any other allowed breaks must be communicated by field reps to the scheduling coordinator and expectations must be escalated to the appropriate supervisor.
• Other duties as assigned

Required Education and Experience

• Bachelor's degree in related field and/or equivalent experience
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast-paced, high pressure environment to make decisions and solve problems
• Ability to multi-task using multiple software programs simultaneously
• Ability to handle multiple projects and tasks
• Efficient in Microsoft Office software applications (MS Word, Excel, etc)
• Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
• Ability to read layouts from blue prints
• Knowledge of basic mathematics
• Bi-Lingual is a plus, not required

Competencies

• Strong written and oral communication skills
• Critical evaluation
• Skilled at prioritizing and organizing effectively with keen attention to detail
• Ability to work in a fast-paced, high-pressure environment
• Ability to multi-task using several software programs
• Exemplary customer service and telephone skills
• Ability to work with a wide range of employees from low-skilled labor to top-level
• Relationship management
• Ethical conduct

Supervisory Responsibility

Direct supervisory duties as assigned.

Work Environment

The job operates in the headquarters office and routinely uses standard office equipment including computers and company phones. The noise level in the work environment can be loud at times.

Position Type/Expected Hours of Work

The position generally requires 40 hours a week, Monday-Friday, 8-5 with rotational weekends and Holiday coverage.

Travel

Travel not generally required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is required to sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement

Equal Employment Opportunity has been, and will continue to be, fundamental principle at Penmarc, where employment is based upon qualifications without discrimination because of race, color, religion, sex, age, national origin, sexual orientation, disability as defined by the Americans with Disabilities Act, or any other protected characteristics as established by law. Title II of the Genetic Information Nondiscrimination Act of 2008 protects applicants and employees from discrimination based on genetic information in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment as described by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice