Aviation Field Service Representative Job at Garmin International, Inc.
Overview:
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
We are seeking a full-time
Aviation Field Service Representative in our Olathe, KS location. In this role, you will be responsible for being highly knowledgeable in the technical specifications, capabilities, and operation of Garmin avionic products and being able to disseminate knowledge of Garmin avionics products to the FSE team.
Responsibilities:
Essential Functions
- Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team and mentor/coach/lead FSE team members
- Serve as an expert consultant on Garmin aviation products to distributors/end customers
- Travel to customer facility and provide on-site representation and expert technical support of Garmin avionic systems and installations when needed
- Demonstrate strong leadership/communication skills working with difficult customers and situations
- Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving both technical and operational problems
- Travel to dealers in support of the installation/maintenance Garmin Avionics products when necessary
- Represent Garmin in the field to distributors and end customers both domestically and internationally with expert knowledge of Garmin avionic systems
- Be highly knowledgeable of FAA regulations and safety standards
- Travel to customers’ facilities both domestically and internationally to provide on-site support of advanced or complex avionics installations and troubleshooting
- Act as liaison between customer and Engineering teams
- Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, e-mail, and in person
- Determine if Garmin avionic equipment needs to be returned to the factory for repair
- Determine if an exchange is required for out of box failures of Garmin equipment
- Create RMAs for repair or exchange when necessary
- Be available to the FSE team for complex questions and consultation with difficult problems
- Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
- Build strong working relationships between Aviation Support, Garmin business segments, and customers and demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
- Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
- Ability to be on a rotation for 24/7 aviation technical support coverage
Basic Qualifications
- Associate’s Degree or equivalent military/trade school AND a minimum of 6 years experience OR a minimum of 8 years relevant experience
- Must demonstrate strong and effective verbal, written and interpersonal communication skills
- Must demonstrate strong leadership skills and a superior customer-oriented attitude
- Must demonstrate strong/broad knowledge of aircraft systems and avionics sub-systems
- Must possess proficiency using personal computers and Microsoft Office
- Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, a multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment
Desired Qualifications
- 4-year technical degree
- Prior work history as a Garmin Senior Field Service Engineer for 2 years
- Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
- Pilot’s License
- Experience troubleshooting and installing Garmin avionic systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here:
Garmin Benefits.
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