Automotive EXPERIENCED Service Advisor Job at Midway Chevrolet
Midway Chevrolet Phoenix, AZ 85023
Benefits
PAY RANGE FROM $48K TO $150K ANNUALLY BASED ON PERFORMANCE
- Year End Bonus
- Paid training and development
- Career growth opportunities with management potential
- Medical and dental coverage available after orientation period
- Paid vacation
- 401(k) with % company match
Company Description
Midway Chevrolet
Chevrolet Dealer of the Year – 13 Year Award Winner
Midway Chevrolet continues to be a leading Chevy dealer in Phoenix due to our exceptional staff and low prices. We pride ourselves on delivering outstanding customer service and always go above and beyond the call of duty for our wonderful customers.
Job Description
The Automotive Service Adviser helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
RESPONSIBILITIES
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Document repair and maintenance changes on repair order in the approved manner
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
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