This is an in-person role located in Hyde Park, MA. The role offers a regular M-F 9am-5pm schedule, medical/dental/vision benefits, 403(b) with matching program, and 7+ weeks of paid time off per year!

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About Room to Grow*

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its mission is to offer structured parent support, material goods, and community connections to support parents as they activate their natural strengths and expand their knowledge, so children thrive from the start. Room to Grow was founded in New York in 1998 and expanded to Boston in 2005, currently partnering with over 1,500 families with an annual budget of $7M and a team of 50 passionate and dedicated staff members.

Room to Grow uses a two-generation, preventative, and strengths-based approach to engage families. Through its unique program, parents and caregivers partner with program staff to develop strategies to support their child's development, select the material items that their child needs, and connect with community resources that can expand their support network. Room to Grow program staff work alongside parents and caregivers as they build upon their existing skill sets and parenting styles and promote the well-being of their children and family.
As an entrepreneurial and growth-oriented organization, Room to Grow is in an exciting period of development as it continues to expand its reach and impact in Boston and New York and potential future locations. In 2020, Room to Grow adapted and digitized parts of its model to continue supporting families during COVID-19, and it will continue to leverage best practices and resources to support low-income communities as circumstances evolve.

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The Room to Grow Core Values*
Our core values apply to working with each other, our families, partners, donors, and other collaborators.
Integrity: Consistently conduct business in a way that is accountable, authentic, transparent, honest, and ethical.
Respect: Treat people equally and with compassion. Value differences and affirm the dignity, potential, and contribution of all staff, partners, clients, volunteers, and the public.
Growth: Challenges are a learning opportunity. We cultivate an environment that promotes ongoing education, coaching, continuous improvement, and innovation.
Collaboration: Our mission depends on the quality of our relationships and linkages cross-regionally, cross-departmentally, and with community partners and collaborators. We work together to support our individual and collective goals.
Community: The health of our organization relies on supportive interactions within our community, built on shared beliefs in responsibility, generosity, enthusiasm, humility, and levity.
Inclusion: An open-minded, inclusive work environment that fosters diversity, creativity, and empowerment in everything we do.

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Position Summary*
Room to Grow is at an exciting inflection point as an organization. We are preparing for ambitious growth and need to increase our ability to process in-kind donations to fill our Baby Boutiques as we add more families to the program.

Reporting to the Boston Manager of Site Operations, the Associate will join a Site Operations team composed of four Associates and a Manager. The Site Operations team is responsible for in-kind donation processing, organizing, and counting. The Site Operations team partners regularly with the national Community Engagement Department, which sources in-kind donations and volunteer support through both community and corporate partners. The Associate will be responsible for leading volunteer groups and individuals through sorting projects to ensure in-kind donations are processed in a timely manner. This position will be primarily based out of the warehouse location in Hyde Park, with travel to the South End and Dorchester Family Centers as needed.

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The right candidate is personable, has excellent customer service skills, prides themselves on their organizational abilities, and is excited to play a key role in facilitating Room to Grow’s program.*

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Position Responsibilities*
Responsibilities include, but are not limited to:

• In-Kind Donations/Inventory: Execute the intake, sorting, tracking, storage, and delivery of infant and toddler items. Examples include:
• Receive in-kind donations and ensure they are properly organized and stored
• Sort and organize large donations; report on quality of items from collection drives and quality and quantity of items from corporate donations.
• Work with the program team to regularly check inventory for priority items. Maintain regular contact about new or unusual donations as well as information on larger quantities of donations.
• Make sure that every item donated is counted using the In-Kind Donations Checklist. • Work with the team to assist with quarterly spot counts to confirm accuracy of all audits, and EOY count to ensure data fidelity.
• Ensure donation drop-off (messenger pick-ups, collection drives, large donations) calendar is kept up to date, and troubleshoot any issues with the Site Operations team.
• Ensure proper COVID-19 safety protocols are maintained when accepting donations.
• Quality Assurance: Ensure that all items accepted for distribution meet stringent quality guidelines, items that do not are properly discarded, and engage with in-kind donors to help them better understand Room to Grow’s quality standards and guidelines as needed

• Space Maintenance: Along with the whole Site Operations team, support in the upkeep and maintenance of Room to Grow Family Centers and lead in the maintenance of the Warehouse. Examples include:
• Maintain the organization of the Family Centers and warehouse, ensuring inventory is well-stocked and the displays look presentable.
• Ensure organization of inventory storage, allowing for easy restocking of Family Center. • Manage overflow so that it is accessible and can be shipped when necessary.
• Oversee shared maintenance of common areas.

• Volunteer Program: Participate in the implementation of a robust volunteer program, acting as a knowledgeable and enthusiastic representative of the program to external audiences, and facilitating a positive environment where volunteers feel they are contributing to the organization’s success.
• Oversee ongoing volunteer group projects (could include some evenings and Saturday sessions as needed).
• Facilitate a positive environment where volunteers feel they are contributing to the organization’s success, and as a result, will be interested in volunteering again.
• Strategize group/individual volunteer projects and tasks with the Site Operations team to ensure efficient and effective use of labor.
• Maintain COVID-19 safety protocols and ensure volunteers follow proper procedures when onsite.

• External Relations - Always act as a representative of Room to Grow, looking for opportunities to grow partnerships and bring in new supporters.
• Maintain positive relationships with long-term in-kind donors and volunteers, providing personalized and meaningful opportunities to engage and increase involvement/support.
• Identify and act on opportunities to engage with supporters, especially during onsite volunteer sessions.
• Provide advance and on-site support at all regional events (annual Fall Benefit, Spring Breakfast, etc), including supporting the creation of a life-size Room to Grow display at the Fall Benefit.
• Support ancillary Room to Grow projects (Young Professionals Council, Youth Junior Ambassadors, etc) as needed.

Qualifications and Experience

• A passion for the mission, vision, and core values of Room to Grow

• Bilingual (English/Spanish) candidates are strongly encouraged to apply
• 1+ years relevant experience in retail, stockroom, or other customer service focused position

• Organized, resourceful, and solutions-oriented with the ability to multitask
• Strong communication skills and comfortable with external engagement and public speaking
• High level of professionalism, integrity, accountability, and judgment
• Flexibility with work schedule including evenings and weekends
• Able to lift and carry 40 pounds
• Able to stand and walk for extended periods of time
• Experience with forklifts and pallet jacks a big plus
• Strong Google Suite fluency a plus
• Experience with database management, especially Salesforce, a plus

Core Competencies
Mission & Culture Alignment - Allows a candidate to thrive at Room to Grow and to be highly motivated by the organization’s work and mission. A successful candidate:

• Embodies our core values of: integrity, respect, growth, collaboration, community, and inclusion

• Articulates an authentic passion for and belief in Room to Grow’s mission, demonstrating a commitment to and literacy around the issues of equity that undergird our work

• Demonstrates comfort with ambiguity and navigates changes in direction with ease

• Presents as collaborative and flexible with a strong service mentality

• Approaches work with a learning orientation, continuously seeking to improve their own work and the work of the organization

Operational Focus - Enables a candidate to successfully offer quality programming to Room to Grow families through the efficient management of inventory for all sites. A successful candidate:

• Embodies integrity in their work with special attention to quality assurance and systems improvement
• Demonstrates expertise in and innate desire to tackle operational challenges in managing inventory and volunteers to service multiple sites
• Embodies the growth mindset, taking every challenge as an opportunity to build efficiency
• Possesses organization skills necessary to manage operational process including costs, vendor relations, managing orders, etc.

Community & Relationship Building - Enables a candidate to build strong rapport with a broad range of stakeholders, including colleagues, donors, and volunteers. A successful candidate:

• Possesses good communication skills and the ability to quickly build relationships with a diverse range of stakeholders
• Is motivated to advocate for Room to Grow as we grow and procure and manage in-kind donations for multiple sites
• Thinks about communications as an engagement tool, with the ability to tell the organization’s mission with an inspiring voice and message
• Is able to initiate, cultivate, and maintain meaningful relationships with key stakeholder groups including the Room to Grow funders, prospects, volunteers, and colleagues (remote and on-site)

Resourcefulness with a Service Focus - Enables a candidate to handle difficult situations that will arise quickly, responsibly, and respectfully with all constituents involved. A successful candidate:

• Possesses strong customer service skills, and the ability to anticipate organizational needs and respond to them in a timely and courteous way
• Is forward thinking, having the ability to anticipate consequences of situations or implications of certain actions, and then to respond appropriately
• Possesses good judgment in high stress situations
• Is able to make decisions quickly utilizing all available resources
• Remains flexible, able to prioritize and shift focus as the situation changes, and always leads by example

Compensation and Benefits
Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.

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Reasonable Accommodations*
We are committed to an inclusive interview experience, including providing reasonable accommodations to applicants with disabilities. We encourage you to share any required accommodations with april.beakley@roomtogrow.org and elise.spector@roomtogrow.org, who will treat your requests as confidentially as possible.

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Diversity, Equity, and Inclusion*
We view differences between individuals (e.g., race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset. We celebrate what makes us unique and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment in an effort to better understand and serve the multifaceted cultures and identities of all of those within the Room to Grow community.

At Room to Grow, our DEI efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

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To Apply*
Submit your application via Room to Grow’s career portal.

Job Type: Full-time

Pay: Up to $48,000.00 per year

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