• 2301595

Associate Program Manager, Eskind Diabetes Clinic

Requisition 2301595

Your Role:

Assists in planning, coordinating and executing programs with some guidance.

This position will create a streamlined coordinated care approach for patients who have been identified with bone fragility fracture concerns by inpatient or other referring providers. Candidates with a familiarity with Adrenal, Thyroid and Bone diseases are highly desired. The individual hired is responsible but not limited to the following tasks:

• Obtaining relevant medical records, imaging, labs, etc. in advance of appointments.
• Scheduling appointments in Endocrinology or Rheumatology and coordinating additional workup with departments such as Radiology, and injections or infusions.
• Pre and post visit patient communication
• Coordinating communication with applicable care team members (internal and external)

Department Summary:

The Vanderbilt Eskind Diabetes Center is an internationally acclaimed facility that offers comprehensive care to both adults and children with diabetes. It offers a team approach to care that includes diabetes specialists, diabetes educators and nutritionists. For teenagers with diabetes, it also provides a seamless transition from pediatric to adult care.

The Vanderbilt Eskind Diabetes Center is one of only three diabetes centers in the U.S. accredited by the American Diabetes Association for treating adult, children's and gestational diabetes. We are one of the top five diabetes centers nationally for number of patients treated.

Position Shift:

The clinic is open Monday – Friday; 8:00 a.m. – 5:00 p.m.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments:

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
• Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
• The Leapfrog Group: grade "A" in Hospital Safety Score
• National Institutes of Health: among the top 10 grant awardees for medical research in the US
• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
• Nashville Business Journal: Middle Tennessee's healthiest employer
• American Hospital Association: among the 100 "Most Wired" medical systems in the US

KEY RESPONSIBILITIES:

• Provides support for the creation, coordination and execution of the program.
• Assists in budgetary management for the program(s).
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PROGRAM MANAGEMENT (NOVICE):- Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

PEER LEADERSHIP (NOVICE):- The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

FINANCIAL PROCESSES (NOVICE):- Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

QUALITY MANAGEMENT (NOVICE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

NETWORKING (NOVICE):- Build relationships through industry contacts, professional organizations and individuals.

PROCESS IMPROVEMENT (NOVICE):- Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

CORE ACCOUNTABILITIES:

• Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
• Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
• Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
• Team Interaction: Individually contributes to project/ work teams.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (P1):

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (P1):

• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (P1):

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (P1):

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (P1):

• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

Bachelor's Degree (or equivalent experience) and < 1 year relevant experience.

Preferred Education, Skills, and Experiences:

• Strong customer service experience is critical for this position
• Telephone etiquette
• Ability to get the job done and maintain a smooth clinic flow
• Team player
• Detail-oriented
• Medical office / clinic experience highly desired
• Internal candidates preferred
• Familiar with eStar and EPIC
• Familiarity with Adrenal, Thyroid and Bone diseases is strongly desired
• Physical Requirements/Strengths needed & Physical Demands:
  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
  
  

• • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.
  Movement
  
  • Occasional: Standing: Remaining on one's feet without moving.
  • Occasional: Walking: Moving about on foot.
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Frequent: Sitting: Remaining in seated position
  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  • Frequent: Bimanual Dexterity: Requiring the use of both hands.
  
  
  
  Sensory
  
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Continuous: Smell: Ability to detect and identify odors.
  
  
  
  Environmental Conditions