Associate Business Analyst Job at City of Philadelphia
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well-being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Associate Business Analyst reports to the Enterprise & Governance PMO Operations Manager. This role supports functions that drive the success of the technology and services related to various business processes that align with the City’s technological strategic priorities and future-state agile, digital city experience. Working primarily with Enterprise & Governance Project Managers and more senior Business Analysts, the Associate Business Analyst learns to collaborate with cross-functional technology teams and business process stakeholders, executing supportive tasks on technology related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement.
As a member of the Enterprise and Governance PMO, the Associate Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the Enterprise and Governance PMO.
Business Process Discovery and Management
- Assist with requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
- Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
- Research and investigate the use of existing and emerging technologies to support or enhance IT operations and/or work.
- Perform testing of enhancements and record feedback.
- Ability to determine when to apply Project Management principles.
- Contribute to Project and Portfolio Management.
- Responsible for supporting ongoing maintenance of existing reports and new report development.
- Ask smart questions, take risks, and champion new ideas.
- Establish and nurture collaborative relationships with customers and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those business processes.
- Gain an in-depth understanding of OIT’s processes and requirements.
- Monitor, evaluate, and regularly report to Enterprise & Governance PMO leadership on business process-related IT projects, services, and support.
- Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
- Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a straightforward and compelling way.
- Deep commitment to assisting with developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
- Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.- Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a straightforward and compelling way.
- Deep commitment to assisting with developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
- Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Additional Information
Salary Not to Exceed: $60,000
- We are a Public Service Loan Forgiveness Program qualified employer
- 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
- We offer Comprehensive health coverage for employees and their eligible dependents
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
The successful candidate must be a city of Philadelphia resident within six months of hire.
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
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