Assistant Store Manager: Madison, TN Job at LL Flooring
Starting Hourly Rate: $17.75 + Monthly Bonus
What You Will Do:
The ASM 2 - Sales Support Lead is responsible for the daily warehouse/stockroom/receiving and sales support activities and for driving sales and assisting customers on the retail sales floor as required. This individual is responsible for assisting the Store Manager (SM) and the ASM1 – Sales Supervisor in achieving or exceeding all operational standards and sales and profit goals on a daily, monthly and annual basis while adhering to all company policies, procedures, governmental regulations and customer service expectations. The ASM 2 - Sales Support Lead is also responsible for the overall management and operation of the store in the absence of the Store Manager (SM) and the ASM 1 - Sales Supervisor. This is considered a “key carrier” position and is responsible for opening and closing the store and routine handling of bank deposits.
What We’re Looking For:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
Duties and Responsibilities:
p. Ensures compliance with warehouse product banding requirements, safety and OSHA regulations
q. Accurate and timely receiving of stock shipments and merchandise transfers
r. Prepares customer orders for pick-up/delivery; accurate and efficient loading of customer orders
s. Accurate and timely cycle counts
t. Maintains and updates the store “Samples” inventory
u. Timely completion of negative on-hand counts
v. Reconciles product transfer discrepancies
w. Prepares outbound shipments and deliveries
x. Protects company facilities, assets, merchandise and equipment from loss and/or damage
y. Ensures proper maintenance and safe operation of material handling equipment including the forklift
What You Need to Succeed: Education:
ASM 2 - Sales Support Leads generally work in a warehouse/stock area and retail sales environment that involves the use of office equipment, such as computers, POS equipment and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Limited travel required.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions or concerns.
LL Flooring is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.
Physical Demands Lifting / Carrying Requirements
Standing C 10 lbs. or less C
Walking C 11 – 20 lbs. C
Sitting O 21 – 50 lbs. C
Hand/Finger Dexterity C 51 – 80 lbs. C
Reach - Outward F Over 80 lbs. N
Reach – Above Shoulder F Push / Pull Requirements
Climb – Ladder Use O 10 lbs. or less C
Crawl N 11 – 15 lbs. C
Squat or kneel F 16 – 40 lbs. C
Bend F 41 – 80 lbs. C
Twist F Over 80 lbs. N
N (Not Applicable) Activity is rarely required or is not applicable to this occupation.
O (Occasionally) Required up to 33% of the time (0 to 2 ½ hours/day)
F (Frequently) Required between 33% to 66% of the time (2 ½ to 5 ½ hours/day)
C (Constantly) Required more than 66% of the time (5 ½ hours or more/day)
At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at recruiting@llflooring.com LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
What You Will Do:
The ASM 2 - Sales Support Lead is responsible for the daily warehouse/stockroom/receiving and sales support activities and for driving sales and assisting customers on the retail sales floor as required. This individual is responsible for assisting the Store Manager (SM) and the ASM1 – Sales Supervisor in achieving or exceeding all operational standards and sales and profit goals on a daily, monthly and annual basis while adhering to all company policies, procedures, governmental regulations and customer service expectations. The ASM 2 - Sales Support Lead is also responsible for the overall management and operation of the store in the absence of the Store Manager (SM) and the ASM 1 - Sales Supervisor. This is considered a “key carrier” position and is responsible for opening and closing the store and routine handling of bank deposits.
What We’re Looking For:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
Duties and Responsibilities:
- Under the direction of the SM, the ASM 2 is responsible for warehouse/stockroom operations including:
p. Ensures compliance with warehouse product banding requirements, safety and OSHA regulations
q. Accurate and timely receiving of stock shipments and merchandise transfers
r. Prepares customer orders for pick-up/delivery; accurate and efficient loading of customer orders
s. Accurate and timely cycle counts
t. Maintains and updates the store “Samples” inventory
u. Timely completion of negative on-hand counts
v. Reconciles product transfer discrepancies
w. Prepares outbound shipments and deliveries
x. Protects company facilities, assets, merchandise and equipment from loss and/or damage
y. Ensures proper maintenance and safe operation of material handling equipment including the forklift
- Assists the Store Manager in executing the daily operations of a retail store including but not limited to; sales, gross margin, customer satisfaction, safety, inventory control, expense management, merchandising, setting promotional events, training, opening/closing, alarm response, cash handling, SAP and facility maintenance.
- Interacts with others in a way that encourages a store culture and climate of inclusiveness and respect where associates adhere to the highest standards of honesty, ethical conduct, teamwork and cooperation.
- Answers phones, makes required sales calls, acknowledges all customers and responds to inquiries.
- Supports the SM and ASM 1 – Sales Supervisor in setting the standard for customer service and focuses on driving sales by embracing all elements of the Company sales processes, and support of complementary businesses (i.e. Credit, Delivery, Pro Sales and Installations).
- Under the direction of the Store Manager, works to ensure proper inventory levels, by product, to maximize sales opportunities.
- Assists the ASM 1 - Sales Supervisor in maintaining a clean, organized and well merchandised showroom.
- Maintains supplies and completes cleaning, maintenance, and support duties as required/assigned.
- Assists in the set up and maintenance of regular and promotional event signage and plan-o-grams.
- Achieves personal sales goals and helps ensure achievement of overall store sales and profitability goals as well as operational metrics; demonstrates excellent product knowledge.
- Assists the Store Manager in onboarding and training new associates.
- Timely and accurate completion of all required reports, paperwork and maintain accurate financial records (e.g. reconcile daily cash report, forklift checklist). Completion of daily bank deposits as required.
- Builds productive, collaborative working relationships with coworkers and other LL Flooring stores.
- Timely completion of all required components of Company training, certification and compliance programs.
- Resolves customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company; “Thinks like a Customer and Acts like an Owner”.
- Adheres to the Company Code of Business Conduct (Ethics) and all other company policies and procedures.
- Effective written and verbal skills
- A working knowledge of time management and project management
- Basic retail math skills
- Proactively assist team members, managers and other associates as needed
- Regular and predictable attendance and the ability to work a flexible full-time schedule including evenings, frequent weekends (Saturday and Sunday), holidays and overtime as scheduled.
- Completes special projects and performs other duties as assigned and directed by the Store Manager
- Customer Focus – Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
- Accountability – Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
- Collaboration – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own.
- Instill Trust – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
- Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
- Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
What You Need to Succeed: Education:
- High School graduate, GED or equivalent required
- One to three years of related sales/retail/customer service experience; hardwood flooring knowledge a plus
- Previous warehouse/stockroom experience preferred
- Bi-lingual (Spanish) skills a plus
- Basic Microsoft Office skills (Excel, Word, PowerPoint and Outlook)
- Outstanding telephone skills
- Experience using a Point-of-Sale (POS) system
- Ability to drive/operate a forklift required (forklift certification required prior to operating equipment)
ASM 2 - Sales Support Leads generally work in a warehouse/stock area and retail sales environment that involves the use of office equipment, such as computers, POS equipment and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Limited travel required.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions or concerns.
LL Flooring is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.
Physical Demands Lifting / Carrying Requirements
Standing C 10 lbs. or less C
Walking C 11 – 20 lbs. C
Sitting O 21 – 50 lbs. C
Hand/Finger Dexterity C 51 – 80 lbs. C
Reach - Outward F Over 80 lbs. N
Reach – Above Shoulder F Push / Pull Requirements
Climb – Ladder Use O 10 lbs. or less C
Crawl N 11 – 15 lbs. C
Squat or kneel F 16 – 40 lbs. C
Bend F 41 – 80 lbs. C
Twist F Over 80 lbs. N
N (Not Applicable) Activity is rarely required or is not applicable to this occupation.
O (Occasionally) Required up to 33% of the time (0 to 2 ½ hours/day)
F (Frequently) Required between 33% to 66% of the time (2 ½ to 5 ½ hours/day)
C (Constantly) Required more than 66% of the time (5 ½ hours or more/day)
- Customer Focus – Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
- Accountability – Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
- Collaboration – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own.
- Instill Trust – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
- Business Insight – Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions. Apply knowledge of business and the marketplace to advance corporate initiatives.
- Plans and Aligns – Plans and prioritize work to meet commitments aligned with corporate goals. Anticipates problems. Develops contingency plans. Tracks and manages progress of work.
- Attracts and Develops Talent - Attracts and selects diverse and high caliber talent to meet the teams’ needs. Closes talent gaps by recruiting and developing the right balance of internal and external candidates. Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Aligns associate career development goal s with organizational objectives to plan developmental moves.
- Situational Adaptability – Adapt approach and demeanor in real time to match shifting demands of different situations. Readily adapts personal, interpersonal, and leadership behavior.
- Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
- Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
- Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and other laws, policies and procedures. Immediately reports all concerns to the appropriate party.
At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at recruiting@llflooring.com LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.