• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Assist retail manager in day-to-day operations.
• Operate the Trail Ridge Store in the absence of the retail manager.
• Ensure the highest standards of retail service are met for the guests, the company, and the National Park Service.
• Communicate with location management regarding the retail operation, business needs, staffing, and employee issues.
• Coordinate with retail support regarding sales, product needs, merchandising, and training.
• Ensure all cashiers are performing their duties properly; ringing up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change.
• Ensure all employees receive appropriate training for their position and training is documented appropriately.
• Demonstrate and train good sales techniques by performing suggestive selling and add-on sales. Follow up with staff to ensure add-on sales are occurring.
• Ensure the sales floor is kept clean, which includes sweeping, vacuuming, dusting, mopping, and trash removal, on a daily basis.
• Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean, within the guidelines of the Retail Visual Merchandise Manual.
• Provide accurate, helpful information to guests.
• Assist with unloading of retail merchandise.
• Work alongside staff, leading by example, delegate tasks while leading with a positive and professional manner. No task is too small.
• Alert the retail manager to shrinkage, guest problems and concerns, as necessary.
• Assist the retail manager to maintain accurate shop records: reports, transfers, and inventory control.
• Assist the retail manager with scheduling, supervising, and developing gift shop personnel. Assist in maintaining proper employee files and assist with evaluations.
• Ensure registers are routinely cleaned. Report all register issues promptly.
• Ensure all employees receive informal feedback from their supervisor on a regular basis and written evaluations, periodically.
• Maintain a safe work area.
• Dealing courteously with guests on the phone and in person.
• Handling complaints & compliments with ease.
• Make sure the guests experience is positive.
• Maintain uniform and appearance standards.
• Verification of cash drawers and deposits.
• Responsible for safe and cash banks. Be able to make change for cashiers accurately.
• Assist in making the required safe deposit.
• Communicate with retail manager and leads to guarantee appropriate management coverage for every shift. Cover floor management shifts as needed.
• Open and close the guest service facilities on time every day.
• Able to work with minimum supervision, evenings, nights, weekends, and holidays.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

• Knowledge of Mi9 POS system and ability to troubleshoot common problems.
• Able to perform all duties of a sales associate. Be accurate with cash handling, daily reporting procedures and inventory control.
• Visual merchandising experience helpful.
• Able to coach employees to maintain high and consistent standards in the gift shop.
• Understanding of a retail operation in a high traffic seasonal environment.
• Must be able to foster cooperation among a diverse workforce. Work well with all staff members.
• Should have a basic knowledge and understanding of souvenirs, gifts, jewelry, and other products sold within the assigned location..
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality.
• Demonstrate excellent sales approach and skills.
• Demonstrate awareness of general gift shop security and theft prevention.
• Must possess a non-CDL, valid driver’s license, and a clean record.

• Candidate must be able to work at an altitude of 12,000 feet.
• Able to stand/walk for a minimum eight-hour shift.
• Frequently lift and carry cartons weighing up to 50 pounds.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift.
• May need to climb ladders as requested.

Benefits: For seasonal employees, Xanterra offers the MEC (Minimum Essential Coverage) plan, Paid Sick and Safety Time (PSST), Employee Assistance Plan (EAP), and Employee Discounts and Travel Deals.

EEO: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.