Job Summary

Supervise collections support staff and manage daily workflows and collection queues. Administer corporate and regulatory policies concerning delinquent consumer and mortgage loans.

Key Responsibilities / Essential Functions

• Promotes the growth and prosperity of the Bank by professionally serving the needs of our customers.
• Leads, motivates, and supports a team of collection and loss mitigation specialists.
• Collects payments from past due customers while providing solutions to prevent them from becoming further past due.
• Works with third-party vendors for insurance tracking and insurance placement, skip tracing, repossession, and remarketing of repossessed vehicles.
• Applies in-depth loan workout experience to find appropriate alternatives to foreclosure.
• Assists with the evaluation of the customer’s financial ability, intent, willingness, reason for default, and ability to make payments and apply appropriate retention or liquidation solutions.
• Review of complex financial packages, unusual settlement options, short sale offers and deeds in lieu.
• Monitors timely progression of files referred for foreclosure.
• Is knowledgeable of all policies and guidelines set by the bank and financial regulators related to collection and loss mitigation efforts and stays up to date on changes.
• Is knowledgeable of special programs offered by investors and local housing agencies.
• Ensures bank compliance with Fair Debt Collections Practices Act.
• Oversees the filing and processing of all bankruptcy claims. Consults with legal counsel and appears in Bankruptcy court when necessary.
• Responds to complex internal and external inquiries, taking appropriate action, including escalation to Consumer Loan Operations Manager, and ensuring satisfaction.
• Reviews and approves recommendations for small claims action. If necessary, represents the Bank in small claims court sessions.
• Provides performance evaluations, disciplinary actions, training and development of collections and loss mitigation staff.

Job Requirements

Education:

• High School Diploma required.

Required:

• Minimum 5 years’ experience in collections, loss mitigation or default risk management.
• Prior customer service or collections experience required.
• Comprehensive knowledge and understanding of loan and mortgage documents, credit reports, appraisals, default servicing, loan default legal processes and legal terminology.
• Familiar with investor servicing guidelines such as Fannie Mae, Freddie Mac, FHA, and VA.
• Comprehensive knowledge of repossession and vehicle remarketing process.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with focus on listening, problem-solving skills, and negotiation.
• Detailed oriented with strong financial analysis skills.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)