PRIMARY PURPOSE:

It is the primary responsibility of the Environmental Services Assistant Manager to oversee the EVS/PAD daily operations of the floor, employees, and daily administrative duties.

THE JOB:

• Consistently offer professional, friendly and engaging service
• Responsible for overseeing daily operations associated with assigned shift
• Conduct frequent inspections of all public areas, office, back-of-the-house, and Casino in order to maintain a high standard of cleanliness
• Working knowledge and understanding of scheduling and labor management
• Organizational skills to function effectively under time constraints, attention to detail, effective training, coaching and strong leadership qualities
• Perform other job-related duties as requested

A GREAT CANDIDATE WILL HAVE:

• High School diploma or equivalent
• Associates Degree in Business or Hotel Management or related field
• One (1) year of supervisory experience
• Two (2) years of EVS/PAD management experience in a similar five-star/five-diamond resort setting
• Bilingual, with English as the primary language
• Able to multi-task and operate in a fast-paced environment; has a sense of urgency and maintains a professional persona

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Ability to to make sound decisions immediately without supervision
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities and amenities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts