Job Summary

Under assigned supervisor, the Assistant Director of Programs is responsible for Case Management Services, for the coordination of day-to-day operations and financial management of programs in a specific geographic area; and may manage support staff and supervise case managers.

One Hope United Values:

• Do the Right Thing | We serve the best interest of our clients and staff. We act mindfully and responsibly, honoring our commitments. We’re willing to challenge the status quo.
• Fully Contribute | We bring our presence, passion, and ideas to every interaction, and we respect differing views and backgrounds so that others can do the same.
• Empower One Another | We collaborate with, care for, and encourage each other toward greater impact, treating everyone with dignity and respect
• Turn Hope into Action | We believe in the resiliency of the human spirit. We advocate for those in need and do what it takes to build a better future for all.
• Seek Impact Every Day | We make things happen and make them count. We leverage all our resources and make data-informed decisions for maximum, sustainable results.
• Always Keep Improving | We pursue excellence in an atmosphere of innovation. We embrace change, take prudent risks, learn from failure, and recognize success.

Position Responsibilities

• As directed by the supervisor, participates on community/regional committees, work groups, collaborative teams and organizations as required and/or appropriate within the region
• In conjunction with the supervisor, reviews and monitors program expenditures insuring that day to day costs are reasonable, necessary and within program budget parameters
• Provides day-to-day support and technical assistance to case management supervisors to help improve quality of services and meet performance targets and measures
• Provides the Lead Agency case management oversight in the absence of their direct Supervisor
• Provides direct supervision to case management supervisors
• Provides oversight to case management supervisors to ensure accurate, timely submittal of court documents; court appearance relating to specific cases
• Requires a moderate range of internal and external relationships; a high level of autonomy; sound decision making skills
• Requires a working knowledge of interagency agreements/contracts and other program related materials within the Lead Agency area of responsibility
• Requires significant interaction with community and professional leaders in the establishment and maintenance of relationships and networks within the service areas
• Responsible for special projects as assigned
• Stays informed of special trends within professional areas of expertise, participating in professional organizations as appropriate
• Performs other related duties as assigned

Education, Experience, and Required Skills

Education:
Master’s degree in Social Work, Criminology, Psychology, Sociology, Counseling, Special Education, Education, Human Development, Child Development, Family Development, Marriage & Family Therapy, or Nursing from an accredited college or university required

Experience:

• 4+ years in Human Services with 3 years of direct experience with children and families required
• 2 years experience of successful administration and supervision required
• Stare of Florida; Child Welfare Certification required
• Reliable transportation; valid driver’s license with OHU required levels of coverage for auto insurance required

Required Skills:

• Ability to assess, interpret, and deliver care-related information concerning the life-span development of children and families
• Excellent written and oral communication, with ability to document in a clear, concise manner
• Highly organized, yet flexible and can handle multiple projects and or priorities well with the ability to manage tight deadlines
• Intermediate data entry skills
• Positive attitude concerning all aspects of working in a challenging environment (including significant patience and respect for children and families who can become quite angry and demanding), sensitivity to cultural needs, and ability to serve as a positive member of a working team
• Resourcefulness in researching issues, analyzing information skillfully, solving problems, and developing solutions with minimal supervision in a timely manner
• Strong personal and management skills with the ability to coach and develop team members
• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
• Ability to exercise discretion and ensure confidentiality
• Ability to coach, manage, and develop team members

We Invest In You

• Competitive pay and benefits, plus tuition reimbursement
• Generous vacation and PTO plans
• Health, dental, vision, 403b Retirement, flexible spending accounts, Agency paid life and LTD, supplemental life insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities on site-based Center Management Teams
• Relocation assistance is available
• Discounted child care tuition

A Different Kind Of Employer
One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Wisconsin, Missouri, and Florida
• Fiscally stable, $50 Million agency- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace.

Education

• Masters of Social Work or better in Psychology

Licenses & Certifications

• Auto Insurance
• Child Welfare Cert
• Drivers License