Assistant Athletic Director, Ticket Sales and Operations Job at Lindenwood University
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Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the
Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Assistant Athletic Director, Ticket Sales and Operations
Division: Intercollegiate Athletics
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Senior Associate Athletics Director
Positions Supervised: TBA
Job Summary
The assistant athletic director for ticket sales and operations is responsible for developing, implementing and coordinating ticket sales campaigns and operations for all sports in which tickets are sold. This position will also play a key role in department efforts to enhance community relationships both on and off campus, grow attendance at sporting events and engage students.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Manages in-house ticketing operations and sales for the Department of Intercollegiate Athletics
- Creates, designs, and implements ticket sales campaigns/initiatives to enhance attendance and engage the community
- Develops and implements programs, policies and objectives related to ticket sales and operations
- Oversees promotional and brand-enhancement efforts for game day operations related to customer experience
- Identifies opportunities and coordinates promotions for local and regional groups to participate in game day activities associated with athletic events and collaborates with athletics resource development department to enhance season, single and group ticket sales
- Cultivates and strengthens relationships with university student organizations and the Office of Student Life and Diversity to grow and maximize student attendance and engagement at events
- Acts as the departmental liaison with the Scheidegger Center Box Office
- Assists external operations staff with design, print and production of materials for sales pitches and community engagement initiatives
- Assists with the fulfillment of corporate sponsorship contracts related to tickets, groups and special seating
- Manages all ticket sales and operations programs for the Athletic department, including special campaigns to help drive attendance for home athletic contests
Service Excellence
- Collaborates with other departments across campus to help market events
- Provides leadership in community outreach efforts to promote ticket sales and department in the community
- Monitors and responds to the fan community with regards to requests for schedules, ticket requests, etc.
- Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
- Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Communication, Teamwork and Collaboration
- Works with coaches, staff and administration to plan and implement ticket sales plans for individual athletic programs
- Works with game operations staff to execute ticketing and marketing plans on game days
- Assists department and university personnel with group night ticket sales, ticket discounts and theme night promotions to increase attendance and drive revenue
- Collaborates with on-campus student organizations, campus leaders and community members to execute successful sports-related events
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
- Master’s degree in related field
- Minimum 3 years’ experience in collegiate or professional athletics ticketing
- Experience managing ticket operations in an intercollegiate athletics setting preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Knowledge of NCAA rules and regulations
- Ability to use graphic design programs, including Adobe Creative Suite
- Excellent communication and organizational skills
- Experience working in various social media channels
- Intellect, insight, influence and managerial talent to plan, champion and execute the oversight of a successful athletics sales and marketing plan
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
- General office setting
- Frequent night and weekend work
- Athletic facilities – indoor and outdoor events
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit for extended periods of time
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
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