• Ensure customers receive a premium service experience.
• Drive retail parts and accessory sales and service loyalty to achieve Area objectives.
• Provide After Sales consulting services for process improvement in the dealerships.

Main responsibility

• Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience.
• Ensure Dealers have proper service equipment, tools and capacity in place.
• Monitor for compliance with training and certification requirements of after sales personnel.
• Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention.
• Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations.
• Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs.
• Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed.
• Counsel and advise dealer on warranty processes and actively control warranty costs.
• Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock.
• Drive wholesale, retail, internal, tire and accessory parts business.
• Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs.
• Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics.
• Monitor dealership KPI objectives and review performance with dealership management.
• Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions.
• Support implementation of process improvements.
• Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements.

Customers

Internal

• Regional After Sales Sr. Manager
• Herndon / AH After Sales Groups

External

• Dealers and Vendors

• Bachelor’s degree in business, automotive or related field preferred

Skills: General skills needed to perform the job: :General skills needed to perform the job: : General skills

• Resource and program management
• Strong written and oral communication skills
• Ability to multi-task
• Proficient in Microsoft Office Suite

Specialized Skills: knowledge or certification unique to this role

Required:

• Automotive or related field, or equivalent experience in service operations
• Strong written and oral communication skills

Work Flexibility:

• Position is typically home-based with up to 80% travel.
• Position requires frequent travel to dealers.
• Travel outside Area may be required at times.
• Position requires availability via phone on weekends and holidays when dealerships are open

In the state of CA, the salary range is $94,300-$143,900.