We are hiring an experienced Appliance Repair Technician

At Hartville Hardware, we believe that happy people give amazing customer service. And that treating people fairly and compassionately makes happy team members.

The HRM Enterprises, Inc. family of companies is made up of the country’s largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for guests from near and far. Our local, family owned company is a leader in the markets we serve and is full of people who work each day to go beyond our guests’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.

Our Culture and Team Members

Our family of businesses have been doing business for 82 years.
Hartville Hardware has been in business for 50 years and has developed a reputation as a great place to work. Our average team member has been with us for more than 10 years. Some team members have been with us for over 40 years. Rather than taking our word for it, you are welcome to come in and ask them why they like working at Hartville Hardware.

We want team members who live and breathe by these standards. Someone who knows that doing a little extra work upfront means that everyone has less work in the end. A professional who cares more about the guests’ problem than the guest does.

Job Title- Appliance Repair Technician

Department- Appliance Repair

The HRM Enterprises, Inc. family of companies is made up of the country’s largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for guests from near and far. Our local, family owned company is a leader in the markets we serve and is full of people who work each day to go beyond our guests’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.

Overview
Provides onsite troubleshooting and repair of household appliances for Hartville Hardware’s customers. Uses strong mechanical skills, as well as computer based technical documentation to quickly and accurately troubleshoot issues, and recommend repair solutions. Uses strong customer service skills, to explain needed repairs and proper use and care of machines to customers. Interacts with other techs as well as dispatchers to help foster teamwork, and improve department success.

Essential Duties

Use laptop computer to access technical information, and route data.
Use company vehicle to safely commute between service calls.
Use product knowledge and technical information to troubleshoot customer issues.
Prepare repair estimates.
Use strong mechanical abilities to complete repairs.
Use strong computer skills to complete the necessary paperwork.
Use customer service skills to interact with customers appropriately in order to explain the failure, and well as the necessary repair, and associated cost. Be able to train customers on proper use and care of their product.

Job Particulars

Full Time
8am to end of route – 8-5pm Approximately
Monday through Friday
Must have clean driving record
Will be provided company vehicle

Education
High School or equivalent
Universal EPA certification (Must obtain before end of on the job training)

At Hartville Hardware and Lumber, we serve others as we would want to be served. You can expect a great working atmosphere, benefits that include medical, dental, vision, 401K, and a great discount at our store, and a team that wants to see you succeed. If you would like to join a company that works each day to go beyond our guests’ expectations, please apply for this great opportunity.