Job Description Summary

The Analyst, Product Implementation has experience with the implementation of Dispensing System/Pyxis products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This involves extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities

Communication

• Demonstrate understanding of the healthcare business environment

• Establish and nurture rapport with client that is conducive to long term business relationships

• Work closely with Sr. Project Manager and the Manager, Product Implementation to accurately forecast assets

• Demonstrate excellent communication skills

• Must be able to manage customer expectations

Technical

• Basic understanding of the ES system, system integration, and the ability to implement final solution design.

• Complete training and develop basic competency in the ES dispensing product line

• Must be detail oriented, able to multi-task and have the ability to implement projects consistent with established company and customer objectives

• Provide problem solving and troubleshooting techniques

• Conduct client training on the use of CareFusion products

• Understanding of best practices and customer education needs

• Ability to scale and adjust approach based on client constraints or complexity

• Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables.

Administrative

• Demonstrate a basic understanding of established Pyxis product implementation process and tools

• Demonstrate the ability to prioritize and manage projects within project timeline, technical and customer resource constraints.

• Works independently with minimal guidance

• Complete weekly administrative tasks in support of quality management, reporting, revenue and expense

• Possess excellent organizational skills with the flexibility to readily adapt to change

Education or Equivalent:

• Bachelors degree preferred or equivalent education and work experience.

Experience or Equivalent:

• Competency in HIS/PIS systems and pharmacy and nursing workflow.

• Prefer three or more years in healthcare environment with technical (systems) involvement or five or more years with other computerized system applications.

• Dispensing software technology experience a plus.

• Must have a working knowledge of a variety of software applications (knowledge of SAP a plus).

• Product training and / or teaching experience preferred.

Physical/Mental Requirements:

• Must be able to lift a minimum of 50 lbs. This position will involve pushing, pulling, stooping, bending and lifting.

Work Environment:

• Extensive overnight travel required. Position requires flexible working hours, including some nights and weekends.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NC - Cary

Additional Locations

Work Shift