Title: Airport Systems Support Technician

Location: Charlotte Douglas International Airport (CLT)

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for an Airport Systems Support Technician at Charlotte Douglas International Airport (CLT) in South Carolina. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you.

FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are 7:00 PM to 6 AM Sunday-Wednesday.

Position Overview: The Airport Systems Support Technician will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Provide support during regularly scheduled hours as part of the 24x7 coverage and, if necessary, “after-hours” as required.

Minimum Requirements:

• Minimum of two years of progressively responsible experience as a computer/network specialist or end-user support technician. Certifications may be used for partial substitution of education or experience requirements at the discretion of management.
• Possess an excellent knowledge of and diagnostic abilities with common hardware, software, and networking technologies associated with a Microsoft Windows environment including but not limited to:
  • Microsoft Active Directory in a Windows Server 2008 (or higher) environment.
  • DHCP, DNS, TCP/IP, and other related services and protocols.
  • Microsoft Exchange Server 2010.
  • Microsoft SQL Server.
  • File Sharing and Permissions.
  • Printing and electronic document services.
  • Basic multimedia applications and technologies.
  • VoIP telephony.
• Familiar with LAN/WAN topologies, server documentation and maintenance of backups, security procedures.
• Familiar with common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber.
• Hardware Configuration: Familiar with desktop/laptop configuration and repair, server maintenance and troubleshooting, upgrading hardware components, (servers and desktop units), network printer configuration. Installation and configuration of other peripherals as needed.
• Ability to independently analyze and solve routine computer related problems.
• Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials.
• Work schedules, to include rotating shifts, night shifts, hours of work and days off may be changed at any time at the discretion of the supervisor.

Preferred Education and Certifications:

• High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred.
• CompTIA A+, Network+.
• MCP (Microsoft Certified Professional).
• Additional IT certifications that distinguishes skill set on security, Cisco, VMware.

Experience in these related areas is preferred:

• Documented experience in superior customer service delivery.
• Affable and self-motivated, able to work independently as well as part of a team.
• Strong ability to manage difficult and/or stressful work-related issues.
• Able to establish and maintain good working relationships and communication with executives, decision makers, stakeholders, department heads and end-users regarding pertinent network activities.
• Thoroughly familiar with Amadeus FIDS, GIDS, BIDS, and EASE as well as IED paging hardware and software.
• Knowledge of ITIL - Best Practice.
• Able to prioritize and execute tasks in a high-pressure environment and to make sound decisions in emergency situations.
• Strong interpersonal, written and oral communication skills.
• Apple environment experience is a plus.

Personal Attributes:

• Demonstrated interpersonal and communication skills.
• Ability to prioritize and execute tasks on time.
• Self-motivated and self-directed.
• Keen attention to detail.
• Able to work successfully in a collaborative team environment.
• Strong customer service orientation.
• Friendly and personable.

Physical Attributes

• Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
• Ability to negotiate security checkpoints and screening x/ray access points without assistance
• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
• Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided.
• Ability to drive standard vehicles without any requirement for modified controls.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture: We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.