Airport Customer Experience Specialist Job at COUNCIL FOR AIRPORT OPPORTUNITY
Summary
Council for Airport Opportunity (CAO) is a non-profit organization that supports the airport community with its talent acquisition needs. CAO has a proven track record for sourcing and staffing the right talent for top companies at JFK, Newark, and LaGuardia Airports. The Airport Customer Experience Specialist will work onsite at EWR Airport.
Duties & Responsibilities
- Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
- Handle customer concerns and questions in a timely and efficient manner
- Provide answers to all general inquiries from customers and other airport visitors
- Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
Qualifications
- Must have 2 years of Customer Service Experience
- Must be fully vaccinated against COVID-19
- Able to lift and/or move items up to 50 lbs.
- Must be at least 18 years old
- High School Diploma or G.E.D
- Must be reliable and available to work varied hours, weekends, and holidays
At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Weekend availability
Work setting:
- In-person
Work Location: In person
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