Salary: $20.73 Hourly
Location: Oregon City, OR
Job Type: Part-Time, Non-Union
Division: Academic Foundations and Connections
Job Number: 2223-00281
Closing: Continuous

Description

Clackamas Community College (CCC) is an inclusive environment where the unique contributions of our diverse students, employees, and the community are honored and valued. We expect all employees to foster a climate of belonging that supports all students and employees in achieving success.

This position is required to work on campus.

PURPOSE OF POSITION

:

Provide Admissions Office services for incoming students with the goal of supporting recruitment and onboarding of potential students to Clackamas Community College. Serve as a first point of contact and information resource for prospective students, parents, and other key stakeholders regarding enrollment processes including admissions and registration, degrees, programs, and services, as well as financial aid and general college information. Serve as liaison for problem solving with other college departments, student and public. Play a key role in in-person, email, live chat, phone, and mail communication with prospective students.

ESSENTIAL JOB FUNCTIONS

:

• 
  Admissions Center Support (100%)
  
  • Greet guests to the Admissions Center. Answer general college questions for prospective students, parents, and other key stakeholders. Demonstrate integrity, customer service, trustworthiness, and flexibility at all times. Triage prospective students and families, high school partners, and other key stakeholders to admissions counselors as needed.
  • Develop and maintain current knowledge of college enrollment services, policies, procedures, personnel, and timelines related to enrollment processes including admissions, registration and financial aid.
  • Explain admissions, placement, financial aid and scholarships, myClackamas, student email, Navigate, transfer process, and orientation to prospective students. Assist students with completion of enrollment related forms.
  • Help prospective students troubleshoot technology, and act as advocate for students to resolve issues.
  • Help students decide on necessary support services (Veterans, disability, counseling, and more), resources, activities and more- connect students with specialists in these areas as needed.
  • Take the lead on the large volume of information requests and prospective student inquiries via Admissions Center phone calls, emails, CRM system, live chat, and more; answer or connect with others as needed. Assist with communication via the office's numerous email accounts. Ensure that communication is timely, accurate, and welcoming.
  • Create and manage correspondence, reports, forms, tables, and student records.
  • Perform data entry and provide student record maintenance using the college's integrated student database (Colleague) and CRM system. Utilize numerous functions within the systems to input information, process reports, and support inquiry follow-up.
  • Input student records, prospective student inquiries from events, mail and email sources, admissions contacts, and more. Support mail, email, phone and other methods of follow-up with prospective student inquiries. Delegate work assignments to student office support as needed.
  • Assist with the design, creation, implementation, and maintenance of prospective student communication tracks with the goal of recruiting increasing numbers of new students.
  • Help lead campus tours and assist with on-campus recruitment events.
  • Provide event planning support for recruitment events.
  • Perform general office functions requiring knowledge of correct office procedures, professional written communication, file management, program email, internet and telephone etiquette.
  • Help Admissions Office peer assistants, work study students, and other volunteers as needed.

GENERAL JOB FUNCTIONS:

• Establish and maintain effective working relationships with students, staff, other agencies, and the general public.
• Perform other duties as assigned within the scope of the classification.
• Participate in college committees when requested.
• Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).
• Communicate with speakers of languages other than English, utilizing translation tools like Language Link and Google Translate among others.

Qualifications

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College.

REQUIRED QUALIFICATIONS

:

High school degree or equivalent and at least 6 months related work experience. Knowledge of higher education, their admission, registration and financial aid processes. Demonstrated ability to use computers, word processing software, spreadsheets, database systems, and other standard office software and equipment. Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.

Ability to exemplify traits that reflect the College's culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

Other Job Elements

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS

:

The position requires minimal (20-40%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Frequent (51-80% of the time) use of office equipment.

The position requires minimal (5-20%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require some degree of agility and hand eye coordination.

The work environment is well protected, with virtually no hazards or obstacles (0-5%). There is very little element of personal risk or hazard. Job conditions are usually stable, with virtually no (0-5%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc.

SUPERVISORY RESPONSIBILITIES

:

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

SUPERVISION RECEIVED

:

Works under the general direction of the Director of Recruitment and Admissions.

Additional Information

Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs. It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws. Persons having questions about equal opportunity and nondiscrimination should contact the Chief Human Resources Officer for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Chief Human Resources Officer, Oregon City campus, 503-594-3300. -








ADDITIONAL POSTING INSTRUCTIONS:




To apply for this position, you must submit:

• Completed online application
• Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position
• Current Resume
• Completed responses to the Supplemental Questions
• Unofficial Transcript (Upon hire, candidate will be required to provide official transcript(s) for degree(s) earned, if applicable.)

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SUPPLEMENTAL INFORMATION:


CCC only accepts applications through our online application system at https://www.governmentjobs.com/careers/clackamascc. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627. Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered. Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.




Final candidates may be subject to a criminal background check as part of the employment process. Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant. The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas. -








REASONABLE ACCOMMODATION STATEMENT:




Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties. -








VETERAN'S PREFERENCE STATEMENT:




Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application. DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
  • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx




To apply, visit: https://www.schooljobs.com/careers/Clackamascc/jobs/3971167/admissions-center-specialist-part-time

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