Main function

Serves as facility telephone operator. Greets patients and assists with necessary admitting paperwork.

Duties and responsibilities:

Philosophy:

• Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties

General:

• Participates in facility committees, meetings, in-services, and activities
• Punctual and comply with attendance guidelines
• Gets along well with all employees and respects the rights of other employees
• Demonstrates resourcefulness, independent thinking and seeks additional challenges and opportunities. Seeks to create new methods, techniques and processes.

Communication:

• Communicates effectively and professionally with vendors, physicians, coworkers, patients and visitors
• Interacts with others in a positive, professional, respectful, and considerate manner

Financial practices:

• Uses facility resources appropriately and avoids wasteful practices
• Reports wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements

Compliance program:

• Assists in the implementation and maintenance of the organization’s adopted compliance program
• Performs according to established compliance policies and procedures

Performance-improvement program:

• Contributes to the progress and development of the organization's adopted performance-improvement program, policies, and procedures
• Performs according to established performance-improvement policies and procedures

Safety/risk-management program:

• Adheres to safety policies and procedures in performing job duties and responsibilities
• Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to the safety officer or other designated person
• Complete annual education requirements

Professional competence:

• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations

Regulatory:

• Remains current on all applicable state and federal laws, rules, regulations, professional
• standards and accreditation standards
• Submits required reports on a timely basis
• Develops, interprets and recommends implementation of policies, procedures, regulations, programs and recommended practices to ensure requirements are met

Duties:

• Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Greets patients and provides necessary paperwork for completion
• Corrects any inaccurate patient information in patient database
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork
• Keeps track of and updates patient’s family, patient’s driver, etc.
• Protects patient information and ensures compliance with HIPAA
• Calls appropriate agencies for assistance in case of emergency
• Performs other miscellaneous office/clerical duties as needed
• Checks and responds to emails in a timely and efficient manner

Billing duties:

• Ensures all co-pays and deductibles are paid at time of admission.
• Inputs all co-pays and deductible payments into patient database. Provides patient with receipt.
• Accepts patient payments over the phone.
• Accepts all payments for anesthesia.
• Gives all payments to Business Office Manager for processing.

Responsibility for assets:

• Responsible for incoming cash, checks, and credit card receipts until delivered to Business Office Manager.
• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
• Ability to make decisions and solve problems.

Qualifications:

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
• Ability to make decisions and solve problems
  

Requirements:

Required:

• High school diploma or GED certificate
• Good typing skills
• Good communication skills
• Good computer skills
• Strong ethical and moral character references

Preferred:

• Medical receptionist experience
• ASC experience

Job quality requirements:

• Accuracy
• Attention to detail
• Timeliness
• Organization
• Little supervision needed to accomplish task

Dependability:

• Attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

Physical/mental requirements:

• Ability to sit, stand, and walk
• Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

Working conditions: (environmental)

• Well lit and ventilated, with non-hazardous and hazardous equipment
• Category III: exposure to bloodborne pathogens and may encounter chemical hazards

Reports to: Business office manager

Supervises: Not applicable

Contacts:

• Patients
• Patients’ family/significant others
• Physicians and physician office personnel
• Administration
• Medical director

Formal lines of promotion:

• Other business office positions
• Business office manager