Admission Liaison (RN, PT or OT) - Referral Development, Full Time Job at Shirley Ryan Ability Lab
The Admission Liaison is the “face” of Shirley Ryan AbilityLab within the referring organizations, predominantly, acute care hospitals throughout Chicagoland area. This position represents all levels of care and as appropriate, all locations throughout the system of care. The Liaison must build productive professional relationships and is often the first impression patients, families and referral sources experience with the organization.
The Admission Liaison will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Admission Liaison will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Principal Responsibilities
The Admission Liaison will:
- Build productive professional relationships, representing and selling Shirley Ryan AbilityLab rehabilitation services to various audiences within the referral sources, primarily physicians, hospital discharge planners/case managers, patients and families.
- Support the admission process, facilitating a smooth conversion from referral to admission by assessing the admission appropriateness and providing clinical information while communicating effectively with all parties.
- Execute market development tactics to identify and grow new business opportunities and volume within the assigned territory.
- Demonstrate deep knowledge of market dynamics as it pertains to rehabilitation services and post-acute providers in the assigned territory.
- Demonstrate understanding of healthcare operations, legal guidelines, and market competitive analysis and market trends.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Other Responsibilities
Referral and Relationship Development:
- Meet or exceed the assigned admission goals – annual, quarterly and monthly – for rehabilitation services by establishing and maintaining productive referral relationships with key referrer and clinical decision makers.
- Serve as the primary contact regarding services at Shirley Ryan AbilityLab to the targeted referral sources – for all the various customer audiences including, but not limited to physicians, case managers, discharge planners, social workers, therapists, and key nursing roles.
- Create and maintain organizational presence in the assigned region for all targeted referral sources according to the annual plan which may include certain planned communication and public relations-related activities to specific audiences and accredited educational programs to various audiences.
- Schedule ongoing in-services and professional presentations for referral sources, community groups and other organizations regarding Shirley Ryan AbilityLab services programs and patient outcomes.
- Maintain an up-to-date comprehensive understanding of the acute care and rehabilitation market in the assigned region including a detailed understanding of the rehabilitation market competitors.
Clinical Support to Referral Management:
- Determine medical appropriateness of patients and support the admission process by gathering and transferring medical information to the appropriate inpatient or DayRehab® admitting teams.
- Meet with families/patients at the referral source to educate them on the benefits of coming to Shirley Ryan AbilityLab and to ensure the referral becomes an admission.
- Gather and use patient health information to assist as requested with treatment, payment, and healthcare operations. Closely adhere to all HIPAA guidelines and related company polices.
- Recognize barriers to admissions, document these barriers, respond appropriately and work with the Executive Director of Market Development to follow up on barriers to access.
Administrative Responsibilities:
- Participate in developing and executing the budget necessary to support the assigned region or cluster.
- Demonstrate competency in selling strategies and tactics and execute tactics to meet/exceed target results.
- Attend and participate actively and constructively in sales training meetings and other assigned meetings.
- Prepare regularly scheduled or special reports; collect and analyze data that is the basis for assigned reports.
- Monitor and report on all customer service issues to the Executive Director, Market Development and all other appropriate personnel.
- Support and participate in exhibits at scheduled clinical conferences.
- Manage the administrative aspects of a cluster of referral sources by ensuring the databases accurately reflect the referral/admission activities and maintain a current listing of all referral relations activities in the assigned contact management system.
Required Skills
Required Experience
- Registered Nurse, Physical Therapist or Occupational Therapist with current license in the state of the assigned territory/cluster (i.e. Illinois, Missouri) required; BSN preferred for Registered Nurses.
- A minimum of five to seven years of appropriate clinical experience with strong clinical assessment skills required; rehabilitation experience or CRRN preferred for Registered Nurses.
- Demonstrated sales aptitude and skills required; proven sales experience with a history of exceeding sales expectations strongly preferred.
- Demonstrated thorough understanding of the organization's programs and locations. Ability to communicate a compelling description of these services and how these programs will best meet the patients’ needs.
- Demonstrated ability to communicate clearly and knowledgeably with patients, families and clinicians to discuss rehabilitation options.
- Exceptional communication skills, both verbal and written, and polished presentation skills.
- Understanding of excellent customer service and successful proven experience in applying customer service skills.
- Technically competent in using all electronic communications including electronic medical records, lap top computer, iPad, pagers and cell phones.
- Self-directed with ability to successfully and productively work in a home office situation.
- Highly organized, detail oriented, while understanding the ‘big picture’; ability to take ownership to successfully meeting strict deadlines.
- Valid driver’s license, own vehicle, with safe driving record required.
Reporting Relationships
Reports directly to the Executive Director, Market Development
Working Conditions
Normal office environment with little or no exposure to dust or extreme temperature.
About Shirley Ryan AbilityLab
Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you will be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Shirley Ryan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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