Administrative Assistant - Surgery Job at Beacon Health System

Beacon Health System South Bend, IN 46601

  • Reports to the Director, performs a variety of administrative functions to include scheduling meetings, payroll, credit card reconciliation, minute taking, coordinating travel, responding to phone calls, preparing reports and/or data driven outcomes, and involvement in projects and/or process improvement initiatives. The position requires communication skills and positive interactions with leaders, vendors, physicians, staff, and community partners. The position involves multitasking in a fast paced environment and the ability to be flexible and independent.

MISSION, VALUES and SERVICE GOALS

  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides administrative support to the Director/department by:

  • Coordinating minor projects by researching, pulling together information, and updating files.
  • Coordinating communication by answering phones/voicemail, taking and relaying messages accurately.
  • Establishing and maintaining electronic record-keeping and filing systems.
  • Opening, sorting and distributing mail, and responding to routine requests for information.
  • Operating a variety of standard office equipment (i.e. computer, printer or multi-function device) and contacting vendors for maintenance/repairs as needed.
  • Contacting various staff to obtain information or relay information regarding meetings or to resolve payroll, purchasing and computer related problems.
  • Coordinating efforts with Director to monitor and report on all Key Performance Indicators.

Provides Administrative Assistance by:

  • Maintaining designated calendars, scheduling meetings, conferences and appointments.
  • Preparing/providing documentation, minutes, meeting agendas, presentations, correspondence and reports as needed.
  • Handling and maintaining confidential information.
  • Receiving, screening and directing visitors and telephone calls.
  • Providing information related to organizational policies, procedures and/or protocols.
  • Contacting physicians, community members, staff, etc. within and outside Memorial Hospital and Beacon Health System to obtain and/or relay information, arrange meetings, setting appointments, preparing agendas, research problems for the Executive, etc.
  • Coordinating travel arrangements, including but not limited to hotel, transportation, and registration.
  • Coordinating and participating in events and projects related to the Executive’s area of responsibility.
  • Providing administrative assistance to the Directors/Managers in the Executive’s service line as needed.
  • Coordinating, preparing and distributing material for meetings, committees and other functions as needed.
  • Organizing documentation and filing.

Contributes to the overall effectiveness and efficiency of the Division by:

    • Assists in securing access for all applications for new employees.
    • Looking for opportunities to improve departmental operations and sharing feedback on process improvements.
    • Completing annual mandatory in-services (infection control, safety, etc.).
    • Completing other job-related assignments and special projects as directed.
    • Appropriately maintaining the integrity and confidentiality of the patient record and other sensitive information.
    • Maintaining current knowledge of location of relevant departments of the hospital.
    • Establishing, maintaining and updating contact information (phone/fax) of providers.

ORGANIZATIONAL RESPONSIBILITIES

  • Associate complies with the following organizational requirements:
    • Attends and participates in department meetings and is accountable for all information shared.
    • Completes mandatory education, annual competencies and department specific education within established timeframes.
    • Completes annual employee health requirements within established timeframes.
    • Maintains license/certification, registration in good standing throughout fiscal year.
    • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
    • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
    • Adheres to regulatory agency requirements, survey process and compliance.
    • Complies with established organization and department policies.
    • Available to work overtime in addition to working additional or other shifts and schedules when required.
  • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
    • Leverage innovation everywhere.
    • Cultivate human talent.
    • Embrace performance improvement.
    • Build greatness through accountability.
    • Use information to improve and advance.
    • Communicate clearly and continuously.

Education and Experience

  • The knowledge, skills and abilities as indicated below are normally acquired through successful completion of Associates degree (or equivalent). A minimum of three to five years of progressively responsible experience (where knowledge of office procedures and organization skills were obtained) in a related environment is required.

Knowledge & Skills

  • Demonstrates a working knowledge of computer systems and proficiency in basic computer skills (Windows, Word, Outlook, Power Point and Excel).
  • Demonstrates the interpersonal and communication skills (both verbal and written) necessary to develop and maintain productive working relationships and to interact effectively with internal and external contacts. Also requires well-developed telephone usage skills.
  • Requires the interpersonal skills necessary to maintain effective working relationships and interact effectively with staff, physicians, review agencies, patients and patients' families.
  • Demonstrates the ability to be self-motivated and analytical with organizational skills to independently work on and complete assignments in time allocated. Also demonstrates the ability to respond quickly and appropriate to demands of the position.
  • Demonstrates the ability to take and complete assignments from multiple staff members while maintaining flexibility and a positive attitude.
  • Demonstrates the ability to maintain professional composure under pressure and to handle stress effectively.
  • Demonstrates and maintains ethical conduct and the ability to exercise discretion.

Working Conditions

  • Works an office environment and patient care areas.
  • May have contact with patients and family members who may be under considerable stress.

Physical Demands

  • Requires the physical ability and stamina, visual acuity, and manual dexterity to perform the essential functions of the position.

Location: Beacon Health System · Surgery
Schedule: Full-time, Day, Varies



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