Administrative Assistant Job at Appalachian State University
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Administrative Support Associate-College Generalist
Working Title
Administrative Assistant
Location
Boone, NC
Job Category
6
Position Number
091521
Department
College of Health Sciences - 273000
Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications
Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
N/A
Essential Job Functions
The
Administrative Assistant supports the staff and operation of the Office Advising & Academic Support (OAAS).
Responsibilities include but are not limited to the following:
Responsibilities include but are not limited to the following:
- Serve as a first point-of-contact for OAAS, Health Professions Advising (HPA), and Leon Levine Hall of Health Sciences (LLHS).
- Respond to electronic requests, telephone calls, walk-in visitors, and those with appointments. Answer questions and process requests regarding change or addition/deletion of majors, catalog year, minors, etc.
- Maintain accurate records, including assigned faculty mentors and academic advisors.
- Answer questions regarding commencement, Beaver College of Health Sciences (BCHS) programs, OAAS and HPA services, LLHS spaces, faculty mentoring, and basic advising issues.
- Collaborate with OAAS staff and BCHS Dean’s Office staff to ensure a seamless and pleasant experience for students, parents, and other visitors.
- Route visitors and callers to appropriate resources within the office or university community in a friendly, professional manner.
- Staff front desk when needed.
- Supervise student employees, including supervision of the Leon Levine Hall of Health Sciences Welcome Desk and Atrium, as needed.
- Complete all purchasing and travel authorization forms for OAAS.
- Manage the OAAS websites.
- Assist with LLHS tours and events such as commencement, open house, and orientation.
- Actively support the OAAS strategic plan.
- Assist executive director with a variety of projects, including setting up annual office events calendar and event planning.
- Other duties as assigned.
Knowledge, Skills, & Abilities Required for this Position
- Knowledge of university policies and procedures especially those pertaining to graduation, retention, and student success.
- Familiarity with university purchasing procedures and processes.
- Familiarity with travel policies and forms.
- High level of comfort with the Banner Student module, Google G-Suite, DocuWare, and DegreeWorks. Experience and confidence in learning and using technology tools.
- Demonstrated ability to work independently and as part of a team.
- Ability to be a strategic thinker and dynamic self-starter.
- Ability to maintain highly dependable customer service.
- Excellent verbal and written communication skills.
- Strong organizational skills, including attention to detail.
Preferred Qualifications
- Experience working in an academic and/or student services environment.
- Experience supervising, training, and/or leading other employees.
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
Monday – Friday, 8:00am – 5:00pm
After initial training is complete, this position may be eligible for up to 1 remote workday per week when classes are in session, and more when classes are not in session.
After initial training is complete, this position may be eligible for up to 1 remote workday per week when classes are in session, and more when classes are not in session.
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
No
Physical Demands of Position
Typical physical demands of professional position within a university office area.
Overall Competency Level
Advanced
Salary Grade Equivalency
GN06
Salary Range
Anticipated Hiring Range
$34,368 - $38,897
Required Functional Competencies to Successfully Perform Job Duties.
Communication-Verbal: Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information.
Information/Records Administration: Utilizes, reconciles and manipulates data for management reports from different internal and external sources. Applies an understanding of the information in order to extrapolate key data elements. Maintains databases. May serve as a lead worker.
Communication-Written: Independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs. Reviews sensitive materials and edits content constructively.
Knowledge-Program: Applies substantive knowledge of program policies and procedures that effect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.
Information/Records Administration: Utilizes, reconciles and manipulates data for management reports from different internal and external sources. Applies an understanding of the information in order to extrapolate key data elements. Maintains databases. May serve as a lead worker.
Communication-Written: Independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs. Reviews sensitive materials and edits content constructively.
Knowledge-Program: Applies substantive knowledge of program policies and procedures that effect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
03/03/2023
Closing Date
03/15/2023
Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
- Cover Letter
- Resume
- List of three professional references with contact information
Search Chair Name
Jessica Guggenheimer
Search Chair Email
guggenheimerjb@appstate.edu
Disability Accommodation Information
Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.
Applicant Pool Preference
External (Post on the Web)
Departmental Information
AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Clery Act:
Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
mcgowanwj1@appstate.edu
https://police.appstate.edu/clery
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
mcgowanwj1@appstate.edu
https://police.appstate.edu/clery
Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
Background Check Statement
Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.
Eligibility for Employment
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Quick Link
https://appstate.peopleadmin.com/postings/38967
Posting Number
201502177P
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