The Kids Club Activities Leader at Terranea Resort will be responsible for arranging, executing, and supervising all indoor and outdoor guests’ activity games and functions, while providing privacy and safety. This includes Resort Activities, Group Events, and Kid’s Club.

• Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests.
• Facilitate activities including but not limited to guided hikes, lawn games, culinary challenges, Kids Club programs etc.
• Knowledgeable about local history, flora and fauna.
• Complete reservations, notify vendors, and check in guests accordingly.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Set-up and close activity areas.
• Work with Guest Services to ensure accurate reservations and booking process.
• Maintain positive vendor relationships.
• Execute group teambuilding and activities events.
• Be an ambassador of all recreation programming.

Additional Duties & Responsibilities:

• Flexibility with other aspects of the Resort Activities team upon request of supervisors.
• Flexibility with other services not pertaining to guest services, but dealing with the hotel.

• Possession of high school diploma.
• 2 years recreation, childcare, hospitality or special event experience.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Communicate clearly, concisely, and effectively both orally and in writing.
• Prioritize, organize, and exercise problem-solving skills.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Lift and move up to 50 lbs.

Experience, Education, & Licensure:

• Possession of a high school diploma.
• 2 years recreation, hospitality or special event experience.
• Degree in recreation, hospitality, tourism or natural science preferred but necessary.
• Current First Aid & CPR certification.
• Fluency in a second language, preferably Spanish.
• Able to input and access information in the property management system/computers.
• Previous guest relations training.