ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This position reports to the Director of Sales and is primarily responsible for the following:

• Managing the group process from contract signing thru arrival and post departure
• Work closely with the Operations team to deliver exceptional service to both internal and external guests
• Responsible for ensuring that the Hotel Planner tool is updated as required and requests are responded to before the end of the day on which they are received
• Responsible for managing the Board Room Rental
• Responsible for the social group segment

RESPONSIBILITIES

• Manage the VIP process for the hotel – room assignment; amenity; welcome note; management escort and ensuring that the team is aware of guests and their requirements
• Manage all aspects of the rental of the board room - Contracting; BEO; Billing; Ordering Food and Beverage; AV; staff scheduling; meeting management
• Be accessible to local Missions and Embassy personnel
• Secure show rooms each day and perform pre-inspection to ensure that rooms are flawless
• Conduct site tours as requested – scheduled and unscheduled
• Execute prospecting projects as requested
• Complete research projects as requested
• Responsible for effectively communicating accurate information on arriving and in-house groups to hotel team members. Ensure weekly pre-con meetings are held and all departments are aware of and receive the Resume; BEO and other pre-arrival information. Initial group resumes are to be distributed at least 2 weeks prior to the group’s arrival
• Ensure that group payments and rooming lists are on schedule as defined in the contract and clients are kept abreast of cut-off dates
• Prepare invoices for each group
• Manage the group inventory process
• Reconcile group folios, in conjunction with accounting
• Manage relationships with local corporate clients by handling requests promptly, e.g. reservations; reservation letters; folios; payment receipts and statements
• Prepare PowerPoint presentations as needed
• Ensure accurate information and updates are maintained in the Sales System, ensuring that all account information; group proposals; prospects; tentatives; definites; pick-up numbers are in accordance with the invoice and rooming list
• Perform monthly audit of the GRC vs the sales folders to ensure that all contracts are recorded
• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which make up the essential functions of the job
• Perform other tasks as needed or directed to ensure effective Hotel operation

PROVIDING EXCEPTIONAL CUSTOMER SERVICE & BUILDING SUCCESSFUL RELATIONSHIPS

Drives customer loyalty by delivering service excellence throughout each customer experience. Partners with Operations in providing a customer experience that exceeds the customer's expectations. Interacts with guests to obtain feedback on product quality and service levels. Builds and strengthens relationships with existing and new customers to encourage future bookings. Manages and develops relationships with key internal and external stakeholders.

SUPERVISORY RESPONSIBILITIES

This position does not require supervision of any staff personnel.

In order to perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven success in working independently and as part of a team to accomplish goals and meet project deadlines
• Possess excellent written and verbal communication skills
• Ability to read, analyze and interpret general business periodicals, professional journals, and write business correspondence
• Ability to effectively present information and respond to questions, from groups of managers, clients, customers and the public
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficient in Microsoft Word, Excel and PowerPoint; Sales Pro or Delphi

EDUCATION AND/OR EXPERIENCE

Minimum Associate degree from a two-year college or university. Minimum of two (2) years Hotel customer interaction experience in Operations/Sales Hospitality required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and may occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.