Favor is the food delivery app made by Texans, for Texans. As an Account Manager I, you’ll be responsible for building relationships with mid-size local restaurant partners and growing their business with Favor’s platforms. We are looking for a candidate who has historically shown continued growth and excellent selling techniques with accounts. In this role, you should strive to become an expert on the various products and tools available, showing a hunger for knowledge and insight across how the company interacts with each product and tool.
What you'll do:
- Develop and maintain strong relationships with existing partners by highlighting the value and return of the Favor Merchant Program through relevant data insights.
- Troubleshoot and respond in a timely manner to client questions and requests for information. Identify and close cross-sell opportunities for key partners.
- Develop forward-thinking, data driven analysis to help with overall merchant strategy and impact on the business.
- Partner closely with the sales team to ensure new clients are on-boarded efficiently.
- Work closely with Marketing & Content teams to manage our Promotional Calendar.
- Achieve and consistently exceed monthly, quarterly, and yearly goals.
Skills you have:
- A related degree or comparable formal training, certification, or work experience.
- 1+ years of experience in customer facing roles.
- A strong history of managing accounts/relationships over the phone or in person.
- Excellent written and verbal communication skills.
- Ability to learn quickly.
- A highly customer-focused mindset with a consultative approach.
Who you are:
- You have experience being proactive in a client facing/customer service/sales role (or translatable skill set).
- You are a solution-focused self-starter that loves to collaborate.
- You are detail oriented, organized, and know how to prioritize urgent and non-urgent tasks as they arise.
- You have solid communication skills and a desire to grow in account management and sales.
- You enjoy working with others.
- You are passionate about nurturing and growing local businesses.
- You have a sense of urgency and are curious. You are not afraid to ask questions or dig deeper.
Life at Favor:
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
Flexible work options:
Favor supports an in-person, hybrid, or fully-remote work environment (depending on the job role) from select states across the U.S.!
At this time, we are not able to support employment in the following states: Arizona, California, Colorado, Connecticut, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington. If you are located in one of these states but are open to relocation, we welcome your application!
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