C.H. Robinson is looking to fill an Account Manager role within Global Forwarding. In this role you will work onsite with one of C.H. Robinson’s customers in Newark, CA with an emphasis on U.S. Customs Brokerage services. The ideal candidate will have experience processing U.S. Customs. You’ll also be responsible for managing and growing this customer account by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. As an Account Manager you will identify new opportunities within your portfolio, generate demand, and sell creative solutions/services to drive growth through relationship building, problem solving, and exceptional service. We are looking for a self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability. Sound like you? Grow your career with us at C.H. Robinson!

***This position will be located onsite with a CHR customer in Newark, CA

Responsibilities:

• Retain and grow a customer portfolio of medium size client segment
• Implement new business opportunities and account set-up compliance
• Identify opportunities to further penetrate accounts by selling CHR’s diverse services
• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
• Contribute to the development and management of the annual account plan and budget
• Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
• Leverage internal analytics and market intelligence to gain customer insights
• Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
• Determine customer pricing strategy using internal tools and resources
• Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Required Qualifications:

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience or Account Management experience in logistics, including at least 2 years of U.S. Customs Brokerage experience

Preferred Qualifications:

• Excellent communication, presentation skills and the ability to negotiate at all levels
• Proficient in Microsoft Office Suite of programs
• Proven ability to multi-task, prioritize, and manage time effectively
• Strong ability to persuade, motivate, and influence others
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
• Values a diverse and inclusive work environment

Compensation Range

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.