• Schedule in ICOMS and CRM tools

• QC Managed WIFI

• Key Orders from CRM Tools into ICOMS

• Provide Sales Support to all Sales channels

• Provides Sales support and order coordination for multi-markets

• The OMS I will handle all Orders as defined by Cox Business (e.g. CBI, VoiceMgr, video and IPC)

• Coordinates medium to large and/or moderately complex projects under some supervision

• Assists the Sales Department with all orders from initial sale through submit order

• Pull, review and breakdown Customer Service Record (CSR)

• Request ICOMS House Account (when required)

• Verify Proposal for address serviceability, services and pricing and confirm appropriate customer paperwork is complete and accurate, Verify Tax Exempt status and completion of necessary forms

• Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner

• Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)

• Upload all required documents such as Order Package/Sales Package documents, IRR into OMS and submit CIR

• Verify accuracy of service codes, term and pricing in OMS and match OMS service to ICOMS services

• Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy

• Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.)

• Obtain property owner information and submit Building Access Request

• Enter all post-sales information into tracking system as appropriate

• Coordinates installation dates and times with dispatch and customer, schedules customer due date in ICOMS and OMS

• Adheres to procedural and administrative aspects of customer installation

• Fields and reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses

• Ability to escalate and communicate customer needs to internal workgroup

• Provides departmental support to Project Manager - Order Management I, II and III personnel

• Abides to processes and regulatory knowledge as needed during the pre-installation phase

• Communicates relevant information to all internal team members, such as change in schedule dates

• Manage Incomplete Queue and resolve “change required” or rejected orders

• Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)

• Contact customer to review order details and accuracy and/or requesting updated documents or signature

• Submit order in OMS

• Government contract and PO management and thorough understanding of Government and their process (i.e. state, local, county, federal and education).

• Provides and understands unique servicing needs of Enterprise customers (i.e. customer specific ordering forms).

• Assists MACD with product conversion orders to drive greater accuracy.

• Verify that the term and expiration in OMS aligns with DOB in ICOMS.

• Assist sales with ICB unique proposal creation

Job Types: Full-time, Contract

Pay: $22.85 per hour

Schedule:

• 8 hour shift

Experience:

• Microsoft Excel: 1 year (Preferred)
• Data Entry: 1 year (Preferred)
• call center: 1 year (Preferred)

Work Location: Hybrid remote in Tucson, AZ 85701

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