Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Job Title: Access Center Lead Agent

The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisor’s absence.

Roles & Responsibilities:

• Schedules patient FPA appointments and updates practice management system.

• Collects patient demographics and insurance information and enters into practice management system.

• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.

• May schedule patients’ appointments for tests or consults.

• May initiate reminder calls for next day’s appointments.

• Manages training and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.

• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.

• May participate and offer input into the Performance Appraisal process with the Supervisor.

• Point of contact in the Supervisor’s absence.

• Performs other related duties.

Requirements:

Education Requirements

High School diploma/GED

Experience Requirements

3+ years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Computer Skills

MS Office Suite (please check one): 1 (basic) 0 (intermediate) 0 (advanced)

Other: Basic MS Word (Word, Excel), Outlook

Knowledge of IDX and Cerner systems helpful

General Skills and Competencies

• Excellent written and oral communication skills

• Excellent customer relations

• Exceptional attention to detail and accuracy

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $18 - $30.2139 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.