Access Associate - Orthopedic Call Center Job at Rochester Regional Health
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
HOW WE CARE FOR YOU
We believe in empowering you to reach your full potential. Here are some of the ways in which we support our Access Associates:
- No Weekends or Holidays
- Tuition Assistance
- Advancement Opportunities
- Paid Time Off & Holidays
- Benefits Effective Date of Hire
- Employee Referral Program
- Employee Assistance Program
- Same Day Pay through Daily Pay
STATUS: Full time
DEPARTMENT: Orthopedics
SCHEDULE: Monday-Friday, Days
ATTRIBUTES
- 2 year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
RESPONSIBILITIES
- Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
- Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Billing & Payments. Collect and process payments when applicable
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