As a leading provider in the field of Applied Behavior Analysis, ABA Connect prides itself on being a child-focused organization that puts the therapeutic needs of our clients first. From our clinical to administrative staff, we are dedicated to supporting the highest possible outcomes for the children we serve. We value a collaborative work environment that fosters professional growth for employees at all levels of our organization. To help us deliver on this mission, we are currently seeking a Client Care Assistant to join our team.

Primary Responsibilities Include:

• Gathering client intake paperwork; following up with providers, as needed
• Conducting benefits and eligibility checks for new and existing clients with respective insurance carriers
• Obtaining and maintaining initial and concurrent authorizations for ABA services, as assigned
• Contacting insurance carriers for credentialing process updates
• Maintaining client care records in accordance with HIPAA, ABA Connect policy, and established protocols
• Supporting ABA Connect's main fax and email accounts; routing correspondence to appropriate points of contact
• Keeping inventory and submitting orders for HQ office supplies
• Other projects and duties, as assigned

Qualifications:

• Availability to work full-time, Monday through Friday, during ABA Connect business hours
• Preferred: Previous experience in a customer support and/or administrative assistant role

Compensation and Benefits:

• Competitive hourly rate
• Paid time off and paid holidays
• Opportunities for on-going training and mentorship from our administrative team

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78749: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Applied Behavior Analysis (ABA): 1 year (Preferred)
• Customer Service or Administrative: 1 year (Preferred)

Work Location: One location

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