The Job/What You’ll Do:

The 211 Program Specialist at Solari responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the successful connection to resources in a timely manner through the provision of Virtual Case Management and is responsible for documenting identified needs, referrals, and outcomes.

Responsibilities:

• Provide phone-based high-quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
• Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
• Accurately document all customer interactions using web-based computer software systems.
• Always utilize recognized professional & agency standards. Maintain professionalism and confidentiality in working with sensitive client information.
• Demonstrates an understanding of social services and community resources in Arizona.
• Perform other duties as assigned

Knowledge, Skills, Abilities:

• Strong organizational and effective communication and interpersonal skills; Excellent customer service skills; Effective listening skills; Strong knowledge of resources and systems with an emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc.

• Bilingual Spanish is preferred.
• Technology skills; Microsoft Office Suite, social media navigation, and Electronic Health Records (EHR)
• Ability to act professionally and maintains appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.

Education & Experience:

• 0-2 years of experience in the field; health and human services, public health, or healthcare
  • Call Center experience is highly desirable
• GED/High School Diploma
  • (Note: An equivalent combination of education/experience and/or training will be considered to the education listed above.)
  
  

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona and Oklahoma. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment
• 401(k) with company match
• Generous paid time off (PTO)
• Health benefits (M/D/V) that start the first of the month following the hire date
• Competitive compensation
• Convenient Tempe location and Hybrid Schedule
• On-site fitness room free to all employees
• And many more great perks!

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.